Terms & Condition(Customer)

Users of services provided by Lerro Cabs recognises and agrees that the use of the website and mobile application is entirely their risk, and to that effect, we provide due disclaimer with respect to all kinds of representations and warranties, be it express or implied. The information you peruse in the website and mobile application are of general nature, communicated entirely for informational purposes.

Please note, while Lerro Cabs endeavours to keep the published information updated, the company in no way makes any express or implied representation as to its accuracy, completeness, suitability, reliability, and availability related to the services offered.

Lerro Cabs shall not be held liable for any ensuing damage or loss of user with regards to the perusal of information found available on the website or mobile application. Moreover, as and when you are redirected to another third-party website through the mobile application and website of Lerro Cabs, we do not exercise any control of the content available over such sites.

Presence of any third-party link over the mobile application or website of Lerro Cabs does not automatically amount to any kind of endorsement or recommendation of any views expressed therein.

EFFECTIVE FROM 10 JULY 2020

This present document pertains to an electronic record under the provisions of Information Technology Act, 2000 and Rules thereunder, and any such provisions under any other statute which stands to be amended pursuant to the provisions of Information Technology Act, 2000. The perusal of this agreement and enumerated provisions herein, any subsequent or continued usage will be considered to be due consent from the user, and the latter will be bound by such terms and conditions.

You are requested to peruse all the terms and conditions enumerated herein before using the website and mobile application of Lerro Cabs as you will be bound by all such provisions. If you do not consent to any of the terms or conditions, then you are advised to not use the mobile application or website of Lerro Cabs and avail the services.

Your acceptance of these terms and conditions will also include the acceptance of the privacy policy available at [Please insert the URL where the privacy policy for the customer is hosted]. By accepting these user terms and conditions, you duly allow Lerro Cabs to send you promotional messages and e-mails at intervals.

It is hereby clarified that this is an agreement between Lerro Cabs Private Limited, a company registered under the Companies Act, 2013 and having its corporate office at 48 B Ram Krishna Path, Boring Rd, North Sri Krishna Puri, Patna, Bihar 800013, India (hereinafter referred to as “LERRO CABS” which expression shall mean and include its representatives, successors-in-office, affiliates and assigns), and the user who will be availing the services extended by LERRO CABS.

Your engagement with LERRO CABS is subject to the acceptance of these terms and conditions and retains the sole discretion and right to modify, amend, remove, add or change these provisions mentioned herein with or without any prior intimation to the user. The onus is on the user to check these terms and conditions at regular intervals, and the continued usage of the website and mobile application will indicate subsequent consent to such altered provisions. With your due compliance to these terms and conditions, LERRO CABS accord you a non-transferable, non-exclusive, limited privilege to avail the services through the portal.

1. DEFINITIONS

All of the terms defined below will bear the meaning that is duly assigned hereinbelow.

1.1) Account: It is the account created by the customer through the mobile application of Lerro Cabs.

1.2) Additional Fee: It includes inter-state taxes, toll duty etc. that is excluded from the fare by payable to the authorised body in the course of the ride under applicable law.

1.3) Applicable Laws: It includes all legislation, applicable statutes, ordinances, by-laws, rules, notifications, regulations, policies, guidelines, order etc. by courts, tribunals, and authorised governmental agencies.

1.4) Application: It includes the mobile application of Lerro Cabs that are updated by the company at regular intervals.

1.5) Booking: It amounts to the allotted service request.

1.6) Business Day: It means such days on which banks remain open for business in the city where the business is registered.

1.7) Cancellation Fee: It means the fee payable in lieu of cancellation of a ride by a customer which is in contravention of the cancellation terms as laid down under clause 12 of this agreement. Such fee will be exclusive of all applicable taxes.

1.8) City of Operation: It comprises of the jurisdiction where the application has been launched, and the customer avails service offered by Lerro Cabs.

1.9) Customer/Rider: The persons availing the ride services offered by Lerro Cabs will be termed both as customer and rider.

1.10) Driver/Partner: The persons driving the cab for a ride will be termed both as driver and partner.

1.11) Fare: It means the amount payable for availing a specific ride which may be exclusive of applicable taxes. The amount will be indicated in Indian rupees, reflected on the mobile application of Lerro Cabs.

1.12) Force Majeure Event: It includes any such incidences that may arise due to any such cause beyond the purview and reasonable control of Lerro Cabs.

1.13) Lerro Auto: Lerro Auto is an autorickshaw service offered with a seating capacity of 3 persons.

1.14) Lerro Cabs/ Us/ We/ Our: These terms shall necessarily mean Lerro Cabs Private Limited, a company incorporated under the provisions of the Companies Act, 2013, and having its corporate office at 48 B Ram Krishna Path, Boring Rd, North Sri Krishna Puri, Patna, Bihar 800013, which expression shall, unless mentioned to the contrary, deemed to mean all successors, assigns and affiliates.

1.15) Lerro Driver's Hub: It includes various outlets, where drivers or partners have to submit the necessary documents physically to be verified by designated personnel will be termed as Lerro Driver's Hub (LDH).

1.16) Lerro Kick: Lerro Kick is a bike taxi service offered with a seating capacity of 1 person.

1.17) Lerro Lite: Lerro Lite is the cab service offered with a seating capacity of a maximum of 4 persons.

1.18) Lerro Plus: Lerro Cabs is the cab service offered with a seating capacity of a maximum of 7 persons.

1.19) Lerro Share: Lerro Share is the cab service offered where customer can book maximum 2 seats out of total 3 seats.

1.20) Lerro Wallet: It includes a pre-paid instrument available over mobile application of Lerro Cabs that can be utilised to make payments.

1.21) Operator: The persons registering his/her fleet of vehicles for providing ride services will be termed as an operator.

1.22) Portal: It includes all such features of the mobile application of Lerro Cabs or any other associated software, program, which is owned by, licensed to and controlled by Lerro Cabs, any other URL that may be specified from time to time.

1.23) Registration Data: It includes the true, valid and accurate name, phone number, e-mail id and any such information that may be required by Lerro Cabs from a customer from time to time due to registration of the mobile application.

1.24) Ride: It means the duration of travel conducted through the vehicle facilitated by through website or mobile application of Lerro Cabs by the customer.

1.25) Service Request: It relates to the request put forward by a customer on the portal for availing the service offered by Lerro Cabs.

1.26) Service(s): Service or services offered by Lerro Cabs include rides that are within the city (In-City Rides) rides from one city to another (Inter-City Rides) and rides based on hourly-packages (Rentals). It is facilitated by mobile application or a telephone request through the call centre hosted by Lerro Cabs or booking through its website in the city of operation.

1.27) Site: It includes both the mobile application and website [please insert the website URL here] operated by Lerro Cabs or any other software that facilitates the use of the mobile application or any such URL that may be specifically provided by Lerro Cabs.

1.28) Total Ride Fee: It shall include the fare, cancellation fee, any other additional fee and taxes as may be applicable from time to time.

1.29) User Terms: It includes all the terms and conditions mentioned herein which are applicable in its entirety to the customers.

1.30) Vehicle(s): It includes all such motor rides that are defined under the Motor Vehicles Act, 1988.

2. ELIGIBILITY

2.1) Your eligibility to avail the services offered by LERRO CABS is subject to the stipulations that are mentioned hereunder. You are eligible to use our services only when you have attained at least 18 (eighteen) years of age, and are competent to enter into a contract under applicable laws.

2.2) Moreover, you are to abide by such restrictions if you reside in a jurisdiction that put a limitation on the use of our services on account of your age or limiting the ability to enter into contracts as per the user terms under this agreement.

2.3) You are to avail the services only with the fulfilment of the conditions, as mentioned in Clause 2.1 and 2.2 above. If you are ineligible, please abandon your attempts to register with LERRO CABS and avail our

cservices. Under this agreement, you provide due acknowledgement that we completely rely on the information provided by you, and in no case can LERRO CABS be held liable if someone else avails our services through your account on the application, who may be ineligible to use the same.

3. REGISTRATION AND ACCOUNT

Please note that registration on site can take place only with complying all the user terms mentioned under clause 3 and providing your registration information.

c3.1) Registration of your account can only take place through valid e-mail id. You will receive a welcome email indicating the successful registration of account with us. If you do not receive such email, kindly reach out to us. It is likely that user may have to initiate the process again, afresh.

3.2) You are to ensure that the data you provide is complete, accurate, valid, updated and true. It should be checked and revised from time to time. LERRO CABS will not be held liable for any inconsistencies that may be found in the information provided by you.

3.3) The onus of maintaining the confidentiality of information is on you, and all such transactions that may be facilitated through your account, even when initiated by third parties. We will bear no liability in the event of any loss or damage arising out another third party misappropriating your account details and password, acquired with or without your knowledge. You do not retain the right to assign, transfer or sell your account to any third party.

3.4) On the reason that the provided data may be false or incorrect, due to which the security of your account may be compromised, LERRO CABS reserved the right to terminate or suspend your account with immediate effect, for an indefinite period.

3.5) You are advised to remain cautious about not sending any additional information, which may be confidential or proprietary information to the site of LERRO CABS, apart from the data required for registration or any such information required to be provided under applicable law. Moreover, with the acceptance of these user terms, you unequivocally consent that the data and information provided to LERRO CABS will not be held to be proprietary or confidential.

3.6) Please ensure that you have a compatible mobile device for downloading the application, and we will incur no liability in case of download of the wrong version of the application owing to incompatibility of the mobile device. With the continued usage of an unauthorised or incompatible device, LERRO CABS reserve the right to terminate the use of the application as well as the service.

3.7) You are allowed to open only one account with the registration information provided by you. In case of detection of any instance of unauthorised use of your account, please immediately contact us at support@lerrocabs.com or call us at 8538910888/ 8538920888/ 8538946888.

3.8) In case of inability to access your account, please reach us at customer@lerrocabs.com or support@lerrocabs.com, and lodge a written request for blocking your account. Any unauthorised activity that takes place within 72 (seventy-two hours) of filing the complaint about blocking the account, LERRO CABS will not bear responsibility for the same. Please note that we will have no liability in case of force majeure events as well.

3.9) In the event of any change in the information provided for registration, you are to contact LERRO CABS as soon as possible, so that the communication sent from our end, intended for you, reaches you, and the same is not diverted to any third-party entity.

3.10) We will be using the registration data provided by you for contacting you in all matters related to service, and information may be sent to you through your registered mobile number and the original e-mail id registered with us as a part of registration information.

3.11) You will be allowed to open only one account against one e-mail id, and you will not transfer or assign your account to any third-party entity.

4. RIGHTS AND OBLIGATIONS

4.1) Booking by a customer can only be made through the application.

4.2) In case of Lerro Share, you will be sharing the ride only with other customers of LERRO CABS. Such sharing may also be permitted to deviation, which is subject to our discretion.

4.3) Your waiting period for the ride will start only when the vehicle reaches the pick-up location. In the case of Lerro Share, there may be a delay in reaching your pick-up location owing to longer routes of your copassengers. In such instances, you shall not make any claim against LERRO CABS.

4.4) Your ride will largely adhere to the route that is intimated in the application, and request for deviating from such route may not be accepted. The onus is on the customer to reach the specified pick-up location well ahead time. In the case of Lerro Share, the customer may be dropped in the location, which may not be exactly the same as the drop-off point.

4.5) The time taken to complete the ride, as shown in the application is merely indicative. Completion of the ride may take longer owing to traffic congestions or longer route. You will have no claim against LERRO CABS in that regard.

4.6) Please ensure that the vehicle reaching the pick-up point for your ride bears the same registration number as well as accurate registration details that are indicated in the application or communicated through phone messages.

4.7) Your ride will reach completion only at the specified destination, and you will be dropped at the designated drop location.

4.8) You are entitled to a hassle-free journey if you are availing services offered by LERRO CABS. If you experience any ill-disciplined and indecent behaviour from driver/partner, or any kind of response that adversely affects the quality of your journey, please contact us customer@lerrocabs.com or support@lerrocabs.com to lodge a complaint. You may also call us at 8538910888/ 8538920888/ 8538946888.

4.9) You will have the option of changing the drop-off location even after the booking is confirmed.

4.10) You can send the request for a ride only through the application or calling the call centre of LERRO CABS where the resource person will book you a ride duly.

4.11) On the booking of the ride, you will be provided with driver name, vehicle license number, telephone contact details of the driver and any such information as determined by LERRO CABS. This information will be provided only when a ride request is accepted by the driver/partner.

4.12) LERRO CABS will exercise reasonable effort to facilitate your contact with a driver/partner subject to the availability of the same around your location during the time that the request for a ride is made.

4.13) By the usage of the application or services of LERRO CABS, you affirm the following that:

5. GENERAL CUSTOMER BEHAVIOUR WHILE USING LERRO CABS SERVICES

5.1) Customers are to report promptly on time at specific pick-up location;

5.2) Please refrain from engaging in loud conversation in the phone, or otherwise, in the course of the ride;

5.3) You are strictly prohibited from using objectionable and offensive language in the vehicle;

5.4) Do not play music or engage in any kind of activity that may cause discomfort to the driver or your copassengers;

5.5) You are advised against sharing your personal information with any of your co-passengers and also refrain from engaging in a heated conversation with the same;

5.6) Please do not consume beverages or eatables in the vehicle;

5.7) Please do not indulge in any inappropriate behaviour with driver/partner and your co-passengers;

5.8) Please maintain reasonable behaviour while availing the services provided by LERRO CABS;

5.9) Customers have full responsibility for their belongings. LERRO CABS will bear no liability for any loss or damage arising out of the loss of such belongings. However, if your belongings are lost in the course of the ride, LERRO CABS will try to locate such items on its ‘best-effort’ basis;

5.10) Customer shall not engage in the following:

6. USE OF APPLICATION

7. INTELLECTUAL PROPERTY RIGHTS OVER CONTENT POSTED ON LERRO CABS SITE AND MOBILE APPLICATION

7.1) LERRO CABS retain intellectual property rights over all its content that include text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code, made available over application and site. All such content is controlled by and licensed to LERRO CABS. It enjoys the protection of copyright, trademark, and other intellectual property rights protection. No of the content may be imitated, copied or used in the absence of an express written permission from LERRO CABS.

7.2) While using the information available on our site, it must be ensured that:

7.3) All trademarks, brands and service marks used in connection with the site, application or services offered are owned by LERRO CABS, and as such, it is our property. We own all the intellectual property rights. In case of any use of such intellectual property, prior permission should be procured from LERRO CABS.

7.4) Customer consent to abide by laws and regulations pertaining to copyright, trademark, patent, and trade secret ownership and use of the intellectual property. You will be held liable for any violations of applicable laws and for any infringements of any intellectual property rights.

8. BOOKING PROCESS

8.1) You may download the application on your device to book a ride or other services offered by LERRO CABS. We extend our services only through the application.

8.2) To make a booking, you have to enter the destination on the booking screen of the application. The pick-up address will be indicated, which cannot be edited subsequently. After the fare is shown, you will have to confirm the ride.

9. CONFIRMATION OF BOOKING

9.1) The confirmation of your booking will be clearly indicated in the application, and approximate pick-up time will also be indicated.

9.2) Customer is responsible for immediately reporting any discrepancy or error that may have been identified with respect to booking confirmation.

9.3) LERRO CABs will not be liable for any resulting consequences or damages that may arise due to any discrepancy or error connected to confirmation of booking.

10. PAYMENT

10.1) The details of the charges payable will be available on the application. You may choose to pay for the services by any of the three methods – (a) cash, (b) UPI and LERRO wallet. Customer may pay the charges at the conclusion of the ride. However, in case of payment by cash, you are advised to have the requisite change on the person, in order to avoid hassle at the time of payment.

10.2) An invoice may be generated and sent to your registered e-mail id after the completion of the ride. The invoice shall be indicative of all applicable charges including but not limited to the surcharge, toll charges, waiting time charge, service tax. The payment that has been made by the customer is nonrefundable.

11. WAITING POLICY

11.1) After arriving at the pick-up location, the vehicle shall wait for 5 minutes. If the customer does not board the vehicle within this waiting period, an additional waiting charge will be added to the fare of the ride. The waiting charge will be applicable according to the rate card at that point of time, and it will vary according to the vehicle booked for the ride.

11.2) If the customer neither boards the vehicle within the waiting period nor can be contacted by driver/partner, then the trip may be cancelled, and the vehicle will leave the pick-up location.

12. CANCELLATION POLICY

12.1) LERRO CABS will charge a cancellation fee, the details of which will be indicated on the application.

12.2) Cancellation fee will be charged if the customer cancels after 5 minutes of confirmation of booking or if driver/partner cancels after waiting at your pick-up location for more than 5 minutes. However, the customer will not be charged with cancellation if the driver/partner is delayed by more than 5 minutes.

12.3) The cancellation fee is Rs.10, which may be subject to subsequent revision.

12.4) The cancellation fee will be levied to the bill amount of your next ride.

13. SUBSTITUTE VEHICLE

13.1) In the event of a breakdown of the vehicle during the commencement of the ride, LERRO CABS will make proceed on "best-effort" basis to ensure its immediate repair. However, if the vehicle is beyond repair by the driver/partner, LERRO CABS may arrange for a substitute vehicle enabling the driver/partner to complete the ride till the destination point.

13.2) You acknowledge that the substitute vehicle may not be of the same make as that of the one which you availed from the pick-up point. Furthermore, LERRO CABS will facilitate the availability of the substitute vehicle on your confirmation to avail such service. You duly agree that such service may not necessarily be provided by the same driver/partner who had initiated the journey.

13.3) LERRO CABS will not be liable for the losses or delay that you may suffer owing to the breakdown of vehicle that you have booked through our site or application. Moreover, we will not be liable in the instance of any damage caused on account of availing the substitute vehicle.

13.4) The ride fare that has been indicated before the start of the ride may not be affected by your availing the substitute vehicle. Please note, you may not have to bear the additional burden of increased fare for availing the services of a substitute vehicle. However, LERRO CABS will not be responsible for any expense that you may have to incur in lieu of accommodation or personal expense connected with the breakdown of the vehicle. Customer will have to bear such costs in its entirety.

14. THIRDS PARTY BUSINESSES

14.1) LERRO CABS do not take responsibility or liability for the actions, products, content and services on the application, that are hosted by third party websites or affiliates.

14.2) LERRO CABS may provide links to third party websites of affiliated companies and certain other businesses for which, we bear no responsibility for evaluating the services or products offered by them. Moreover, no warranty is given for any of these businesses or content made available by a third-party website(s) on our application and site.

14.3) LERRO CABS does not endorse any third-party website(s) or content, and your perusal of the same should be undertaken at your sole risk.

15. TERMINATION OF ACCOUNT

LERRO CABS reserve the right to modify, suspend or terminate services provided to you at any time without prior notice. Such suspension or termination may be the result of applicable laws, your breach of these terms and conditions or due to our internal policy. You can request termination of your account by writing to us as support@lerrocabs.com. We will attempt to respond to your request in an expedited manner. However, you will remain responsible for any transaction that may take place prior to termination of your account. Please note, your personal information and registration data will remain stored in a secured manner pursuant to applicable laws and internal policies of LERRO CABS.

16. DISCLAIMER

16.1) LERRO CABS is merely an intermediary facilitating online marketplace service. Our site acts as the platform on which you can request for a ride, which amounts to service, in the execution of these terms and conditions. LERRO CABS disclaims, to the extent permissible under applicable laws, all civil, criminal and tortious liabilities that result out of the breach of driver/partner or operator in the course of providing the service. Such breach may include deviation or contravention of applicable laws, terms of permits or license issued by the transport department as well as the reasonable duty of care from driver/partner owed to you.

16.2) Please avail services of LERRO CABS at your sole risk. The service is provided on an "as is" and "as available" basis.

16.3) Notwithstanding clause 21.2, we affirm that:

16.4) None of the content made available over the site amounts to advise of any kind.

16.5) LERRO CABS will contractually mandate that driver/partner or operator fulfils due obligations to you, but we will not be held liable for any loss or damages suffered by you owing to the failure of driver/partner or operator to provide you with the service, for any reason whatsoever.

16.6) It is expressly communicated by LERRO CABS that neither do we own the vehicles or employ the drivers, directly or indirectly.

16.7) We track the vehicles continuously through GPS, which are listed on our site, only for security purposes.

16.8) Your personal information will remain protected with us, and it may be shared under applicable laws. Your registration data and personal information may be used to a limited extent for the purpose of implementation of booking instructions. You are advised to peruse the privacy policy made available on our site regarding the use of information. LERRO CABS will not be liable for any consequence that may arise if you share your information with a third party entity, whether willingly or inadvertently.

17. PRIVACY AND SECURITY

17.1) LERRO CABS will take reasonable effort not to divulge trip details, registration data or other personal information that is provided by the customer, except as mandated by applicable law. It may also be used by LERRO CABS for booking instruction, to the extent necessary. Handling of your personal information will be strictly according to our privacy policy. We encourage you to peruse the privacy policy in detail, which is made available on the website of LERRO CABS. However, we will bear no liability for any adverse consequences arising out of such a situation, wherein you have willingly shared your personal information with any other third-party entity.

17.2) Customer acknowledges that the information that is provided to LERRO CABS, and which have been made available on the site or application, can be accessed by other users of the site or application.

17.3) Customer expressly consents to receive due communication from LERRO CABS on the registered e-mail id or phone number. You can be contacted through phone calls and/or SMS notifications. You hereby acknowledge that any communication so received by you, from LERRO CABS, will not amount to spam, unsolicited communication. It will also not violate customer’s registration on the national do not call registry.

17.4) You are liable for the maintenance of confidentiality of the registration data provided by you and will be responsible for all transactions and activities that take place through your account, irrespective of whether such transaction is initiated by a third-party entity. Please remain alert about not sharing details of account along with the password to any third-party entity. Your account is non-transferable, and it cannot be sold to a third party entity. LERRO CABS shall not be held liable for any loss that happens as a consequence of misappropriation of your account password by a third party.

17.5) It is possible that unauthorised users or hackers may post or transmit objectionable materials on the site or application, and the customer may be exposed to such objectionable content. Such unauthorised users or hackers may also obtain your personal information available on public forum owing to your usage of application or site of LERRO CABS. Such information may be exploited for harassment or to cause you injury. While LERRO CABS, in no way, approves such unauthorised use, but you duly acknowledge that LERRO CABS will not be liable for such use of information that has been publicly shared on the site or application, or on social media platforms of LERRO CABS.

18. COMMUNICATION AND NOTICES

18.1) Any notice or notification with respect to these terms and conditions that you may want to communicate to us must be made at support@lerrocabs.com. You may also consider writing to us at our registered corporate address 48 B Ram Krishna Path, Boring Rd, North Sri Krishna Puri, Patna, Bihar 800013.

18.2) It is expected that all your communication with LERRO CABS is strict of professional nature, without any sort of harassment, intimidation, threat or any promotional efforts

18.3) Customers are subjected to the privacy policy, which is made available on the site of LERRO CABS

19. INDEMNITY AND LIMITATION OF LIABILITY

19.1) Customer will indemnify LERRO CABS and each of their affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses resulting out of such use of services of the site of LERRO CABS that is in violation or contravention of the terms and conditions under this agreement.

19.2) The only recourse that you have in connection to a dispute is the cancellation of your account registered in the site. LERRO CABS will not be held liable for any indirect, consequential or incidental damage related to this agreement. This pertains to the exclusive remedy even when the possibility of such damage may have been communicated.

20. FORCE MAJEURE

LERRO CABS shall not be liable in failing to perform any obligation under these terms and conditions if the performance is delayed, obstructed, or prevented by a force majeure event. During such circumstances, our obligations will remain suspended in the course of the continuation of the force majeure event. In the context of this clause, force majeure event, as indicated under clause 1.12, will encompass any event that may arise owing to any occurrence that is beyond our reasonable control.

21. WAIVER

Any delay, failure or omission on our part to enforce or exercise any right or provision of these terms and conditions will not amount to a waiver of such right or provision. Moreover, waiver of a provision or right in any one instance cannot be interpreted to have created a bar or waiver of any remedy or right on future instances. Any claim with respect to services of LERRO CABS or terms and condition should be filed within 30 days from the cause of action. Any claim(s) filed beyond this stipulated period will be consequently barred.

22. COPYRIGHT COMPLAINT

LERRO CABS respect the intellectual property of other entities. In the instance that you determine that any content on our site or application constitutes copyright infringement, please bring the matter to our notice at support@lerrocabs.com.

23. REVISION OF TERMS AND CONDITIONS

23.1) LERRO CABS reserves the right to change any of these user terms or any policies or guidelines governing the services or the site at any time. You are advised to review these terms and conditions periodically for any revision or changes. Any modification will be effective upon posting of the changes on the site. An automated e-mail may be sent to you in your registered e-mail ID intimating about the changes made in this agreement.

23.2) Unless otherwise stated by LERRO CABS, revised terms and conditions will be effective immediately from the time it is posted on the site. Continued usage or access to the site subsequent to any revision will be deemed as your consent or acceptance of such revised terms and conditions. However, if you do not agree to the revised user terms, you should discontinue usage of our site or availing our services immediately.

24. CUSTOMER GRIEVANCE REDRESSAL POLICY

24.1) If you are unsatisfied with the quality of service(s) offered by LERRO CABS, or have any other grievance or complaints, please contact our customer care at customer@lerrocabs.com. With the non-resolution of your complaints or grievance, you may escalate the issue by reaching out to us at support@lerrocabs.com or write at our registered corporate address 48 B Ram Krishna Path, Boring Rd, North Sri Krishna Puri, Patna, Bihar 800013. You can call us at our helpline numbers – 8538910888/ 8538920888/ 8538946888 or reach out to us at our corporate office number – 7763800808.

24.2) We shall respond to all complaints lodged with us with 2 business days through e-mails, or telephone calls or personal visits and shall resolve your complaint expeditiously. For every complaint lodged, a complaint ticket ID will be generated. You can follow up the status of the enquiry of your complaint by citing your complaint ticket ID.

25. SEVERABILITY

If any part of these terms and conditions is found to be unenforceable and invalid pursuant to the applicable laws, then the unenforceable or invalid provisions will be considered to be superseded by an enforceable or valid provision that is consistent with the intent of the original provision, and the remainder of these terms and conditions will continue to be in effect.

26. GOVERNING LAW AND DISPUTE RESOLUTION

26.1) Any controversy, dispute or claim arising out of or relating to these user terms or the interpretation, validity, termination or breach thereof, including the claims for asserting or redressing rights under the applicable laws will be amicably settled in the corporate office of LERRO CABS at its registered address through mutual consent.

26.2) With the escalation of the dispute, the user terms and conditions as mentioned herein, shall be governed by and interpreted in accordance with the laws of India, and both the parties undertake that any claim or controversy relating to or arising out of these terms and conditions mentioned in this agreement shall be adjudicated exclusively before a competent court in Patna, India only.

(Partner)

EFFECTIVE FROM 10 JULY 2020

This present document pertains to an electronic record under the provisions of Information Technology Act, 2000 and Rules thereunder, and any such provisions under any other statute which stands to be amended pursuant to the provisions of Information Technology Act, 2000. The perusal of this agreement and enumerated provisions herein, any subsequent or continued usage will be considered to be due consent from the user, and the latter will be bound by such terms and conditions.

Your acceptance of these terms and conditions will also include the acceptance of the privacy policy available at [Please insert the URL where the privacy policy for the customer is hosted]. By accepting these user terms and conditions, you duly allow Lerro Cabs to undertake any other modifications at a later date in this agreement.

It is hereby clarified that this is an agreement between Lerro Cabs Private Limited, a company registered under the Companies Act, 2013 and having its corporate office at 48 B Ram Krishna Path, Boring Rd, North Sri Krishna Puri, Patna, Bihar 800013, India (hereinafter referred to as “LERRO CABS” which expression shall mean and include its representatives, successors-in-office, affiliates and assigns), and the user who will be availing the services extended by LERRO CABS.

AND

A transport service provider being in the nature of taxi operator providing vehicles on hire and intends to list its fleet of vehicles of the portal of LERRO CABS with the objective of providing transportation service to the customers of LERRO CABS.

OR

A transport service provider who may be driving the vehicle himself and seeks to list the vehicle on the portal of LERRO CABS with the objective of providing transportation service to the customers of LERRO CABS.

Driver and taxi operator will be hereinafter individually referred to as PARTY and collectively termed as PARTIES. Parties are requested to peruse all the terms and conditions enumerated herein before entering into the agreement with Lerro Cabs as you will be bound by all such provisions. If you do not consent to any of the terms or conditions, then you are advised to not proceed any further.

Your engagement with LERRO CABS is subject to the acceptance of these terms and conditions and retains the sole discretion and right to modify, amend, remove, add or change these provisions mentioned herein with or without any prior intimation to the user. The onus is on the PARTIES to check these terms and conditions at regular intervals, and the continued association with LERRO CABS will indicate subsequent consent to such altered provisions. With your due compliance to these terms and conditions, LERRO CABS accord you a non-transferable, non-exclusive, limited privilege to provide transportation services through the portal.

1. DEFINITIONS

All of the terms defined below will bear the meaning that is duly assigned herein below.

1.1) Account: It is the account created by the PARTIES through the mobile application of LERRO CABS.

1.2) Additional Fee: It includes inter-state taxes, toll duty etc. that is excluded from the fare by payable to the authorised body in the course of the ride under applicable law.

1.3) Applicable Laws: It includes all legislation, applicable statutes, ordinances, by-laws, rules, notifications, regulations, policies, guidelines, order etc. by courts, tribunals, and authorised governmental agencies.

1.4) Application: It includes the mobile application of LERRO CABS that are updated by the company at regular intervals.

1.5) Booking: It amounts to the allotted service request.

1.6) Business Day: It means such days on which banks remain open for business in the city where the business is registered.

1.7) Cancellation Fee: It means the fee payable in lieu of cancellation of a ride by a customer which is in contravention of the cancellation terms. Such fee will be exclusive of all applicable taxes.

1.8) City of Operation: It comprises of the jurisdiction where the application has been launched, and the PARTIES provide transportations services through LERRO CABS.

1.9) Customer/Rider: The persons availing the ride services offered by LERRO CABS will be termed both as customer and rider.

1.10) Driver/Partner: The persons driving the cab for a ride will be termed both as driver and partner.

1.11) Fare: It means the amount payable for availing a specific ride which may be exclusive of applicable taxes. The amount will be indicated in Indian rupees, reflected on the mobile application of LERRO CABS.

1.12) Force Majeure Event: It includes any such incidences that may arise due to any such cause beyond the purview and reasonable control of LERRO CABS.

1.13) Lerro Auto: Lerro Auto is an auto rickshaw service offered with a seating capacity of 3 persons.

1.14) Lerro Cabs/ Us/ We/ Our: These terms shall necessarily mean Lerro Cabs Private Limited, a company incorporated under the provisions of the Companies Act, 2013, and having its corporate office at 48 B Ram Krishna Path, Boring Rd, North Sri Krishna Puri, Patna, Bihar 800013, which expression shall, unless mentioned to the contrary, deemed to mean all successors, assigns and affiliates.

1.15) Lerro Driver's Hub: It includes various outlets, where drivers/partners or operators have to submit the necessary documents physically to be verified by designated personnel will be termed as Lerro Driver's Hub (LDH).

1.16) Lerro Kick: Lerro Kick is a bike taxi service offered with a seating capacity of 1 person.

1.17) Lerro Lite: Lerro Lite is the cab service offered with a seating capacity of a maximum of 4 persons.

1.18) Lerro Plus: Lerro Cabs is the cab service offered with a seating capacity of a maximum of 7 persons.

1.19) Lerro Share: Lerro Share is the cab service offered where customer can book maximum 2 seats out of total 3 seats.

1.20) Lerro Wallet: It includes a pre-paid instrument available over mobile application of LERRO CABS that can be utilised to make payments.

1.21) Operator: The persons registering his/her fleet of vehicles for providing ride services will be termed as an operator.

1.22) Portal: It includes all such features of the mobile application of LERRO CABS or any other associated software, program, which is owned by, licensed to and controlled by LERRO CABS, any other URL that may be specified from time to time.

1.23) Information: It includes the true, valid and accurate name, phone number, e-mail id and all other details furnished by driver or operator in the time of signing of agreement and/or otherwise in the course of or after the registration of driver on the portal or mobile application or the successful creation of account.

1.24) Ride: It means the duration of travel conducted through the vehicle facilitated by through website or mobile application of LERRO CABS by the customer.

1.25) Service Request: It relates to the request put forward by a customer on the portal for availing the service offered by LERRO CABS.

1.26) Service(s): Service or services offered by LERRO CABS include rides that are within the city (In-City Rides) rides from one city to another (Inter-City Rides) and rides based on hourly-packages (Rentals). It is facilitated by mobile application or a telephone request through the call centre hosted by LERRO CABS or booking through its website in the city of operation.

1.27) Site: It includes both the mobile application and website www.lerrocabs.com operated by LERRO CABS or any other software that facilitates the use of the mobile application or any such URL that may be specifically provided by LERRO CABS.

1.28) Total Ride Fee: It shall include the fare, cancellation fee, any other additional fee and taxes as may be applicable from time to time.

1.29) Terms: It includes all the terms and conditions mentioned herein which are applicable in its entirety to drivers and operators.

1.30) Vehicle(s): It includes all such motor rides that are defined under the Motor Vehicles Act, 1988.

2. SCOPE AND OBLIGATIONS

2.1) The registration data will have to be duly provided by the PARTIES for putting into effect the services to be provided through the portal of LERRO CABS. Such registration data will include:

The documents required with respect to the vehicle include:

Only after the submission of these registration data will the PARTIES be eligible for accessing the application of LERRO CABS and open an account for providing transportation services through the portal.

2.2) PARTIES will have to submit the relevant documents physically at the nearest Lerro Driver’s Hub (LDH), and also resubmit those through the mobile application as well. It will undergo subsequent verification by the employees of LERRO CABS at LDH. Only after the verification of such documents will the account of the driver/partner be activated.

2.3) The PARTIES and the vehicle registration process with LERRO CABS will have to be necessarily compliant with the requirements that have been set out and communicated duly. The vehicles will also have to meet the required criteria as decided by LERRO CABS.

2.4) The PARTIES explicitly consent to the collection, storage as well as sharing of registration information with third party entities and governmental agencies for the purpose of on-boarding and verification of background.

2.5) The rights, liabilities and obligations of PARTIES will be dealt according to the terms and conditions mentioned herein. By perusing this agreement, the PARTIES hereby represent that they have read and understood these terms and conditions in its entirety, and the same are agreeable to them.

3. REPRESENTATIONS AND WARRANTIES

3.1) PARTIES represents and warrants that the driver/partner or operator is the lessee or the registered owner of the listed vehicle(s) as well as the permit holder for providing transportation services through the portal of LERRO CABS.

3.2) PARTIES represents and warrants that they have all the requisite power and authority for the purpose of performance and delivery of the imposed obligations under these terms and conditions.

3.3) PARTIES represents and warrants that the entering into and the performance of the terms and conditions mentioned in this agreement will in no way be in contravention to any law or regulation relating to providing transport services.

3.4) PARTIES represents and warrants that the device provided by LERRO CABS will be maintained in a proper manner, and also the performance under this agreement is in no way compromised.

3.5) PARTIES represents and warrants that the device that is being so provided will not be used for any illegal purposes.

3.6) PARTIES represents and warrants that they have not been convicted by any Indian court for any cognisable offence or any offence that is punishable with imprisonment extending for more than 3 years under Indian penal laws. Moreover, the PARTIES should affirm that they have not been convicted by any court in India or otherwise, involving moral turpitude. You should not be a party to any pending litigation that may materially impact your obligations in discharging your duties under these terms and conditions.

3.7) PARTIES represents and warrants that the services should be performed according to all the applicable laws.

3.8) PARTIES represents and warrants that there is no violation of intellectual property rights of any third party entity.

3.9) PARTIES represents and warrants that they shall be solely responsible for complying with the policies of LERRO CABS and also adopt necessary processes that would discourage illegal gratification in any form in the course of dealings with customer or LERRO CABS.

4. DISCLAIMER

4.1) You acknowledge the role of LERRO CABS is limited to the management and operation of the portal and application for the display of the services offered, and the manner for such display is to be determined by LERRO CABS unilaterally. It is an online booking platform enabling the offer of transportation services that may be availed by customers through the portal. It will also be engaged in the payment collection through Lerro wallet, and that it is mainly an intermediary to provide online marketplace services.

4.2) LERRO CABS disclaims and shall disclaim, to an permissible extent under applicable laws, any civil, criminal or tortious liability arising out as consequence of breach by PARTIES. Such breach may be on account of applicable laws or licenses and permits or the terms and conditions mentioned herein.

4.3) LERRO CABS does not warrant that the PARTIES will be able to use portal and/or provide services at all locations and times in an error-free and uninterrupted manner. Such defects will be corrected by LERRO CABS duly.

5. TERMS OF PAYMENT

In consideration of LERRO CABS providing the PARTIES and vehicles’ information on the portal and enabling the services to be provided through application, various payments to PARTIES will be done through cash or NEFT or any other means within 14 days after the generation of the bill.

6. CONFIDENTIALITY

6.1) The PARTIES acknowledge that under this agreement, they will be provided with confidential information of LERRO CABS, and undertakes to keep such data confidential. It must not be sold to any third party entity. Such confidential information will comprise of any information in written or verbal format that have been disclosed to PARTIES by LERRO CABS, which may include personal information of customers, market information, contents of the application, among others.

6.2) Confidential information cannot be disclosed, under any circumstances, to any party in the same or similar business as that of LERRO CABS.

6.3) In the event that LERRO CABS becomes aware about disclosure of confidential information to any party in the same or similar business, or used in the benefit of such entities, LERRO CABS retains the right to claim any such direct or indirect damages from the PARTIES owing to the losses that it might have suffered.

7. LICENSE AND PROPRIETARY RIGHTS

7.1) Subject to the terms and conditions mentioned herein, LERRO CABS hereby grants the PARTIES a nonexclusive, limited, non-transferable and non-assignable license in the course of this agreement to the application and portal of LERRO CABS solely for the purpose of providing transportation services to customers. It would also include the purpose of settlement of payment between LERRO CABS and the PARTIES. All such rights that have not been expressly granted to the PARTIES are reserved by LERRO CABS.

7.2) The portal, application and confidential information that includes but is not limited to intellectual property rights like name of the company, logo, name of services, service marks, trademarks or any other indices of ownership will continue to remain as the property of LERRO CABS. No terms and conditions under this agreement, grants or conveys the PARTIES any ownership rights with respect to the usage of intellectual property rights of LERRO CABS.

7.3) PARTIES affirm to not transcribe, reproduce, or develop copies of intellectual property of LERRO CABS in any manner whatsoever or to engage in reverse engineering or copying or attempting to derive further underlying information with respect to any ideas relating to intellectual property of LERRO CABS.

7.4) All user interfaces, graphics, text, trademarks, photographs, logos and compute code among others comprise of the content, and it is not limited to the structure, design, and expression of the arrangement of such content. Such content available on the portal is owned, controlled or licensed by or to LERRO CABS and enjoys protection under applicable law.

7.5) The information made available by LERRO CABS on the portal can be used for downloading from the portal. However, such permission is applicable on the conditions that:

8. INDEMNIFICATION

8.1) PARTIES agree and undertake to indemnify LERRO CABS from and against any damages, losses, claims, liability, penalty, costs and expenses for:

8.2) PARTIES shall be liable to indemnify LERRO CABS against all damages, losses, costs and expenses incurred by LERRO CABS owing to customer complaint on account of deficiency in service(s).

8.3) In addition to the indemnification to LERRO CABS, it also enjoys such other remedies that are provided under applicable laws due to breach of contract.

8.4) LERRO CABS shall not be liable for any damages or losses due to any claim by the driver/partner against LERRO CABS if the same could have been avoided by way of reasonable efforts for mitigation.

8.5) LERRO CABS shall not be held liable or responsible for any damage or loss caused to the driver/partner due to the use of the direct/indirect service offered by LERRO CABS to him that may include noncompliance by customer which is beyond the purview of control of LERRO CABS.

9. ENTIRE AGREEMENT

This agreement along with other appendices will be in e-contracts and shall form to be the entire agreement between LERRO CABS and the PARTIES. It has the effect of overriding and superseding all previous correspondences and communications with respect to the subject matter of this agreement. The terms and conditions under this agreement shall not vary or extend to any other entity unless arising out of the specific provisions of this agreement or appendices so attached. In the event of any discrepancy or contradiction between the terms contained under this agreement, the decision of LERRO CABS is final and binding.

10. TERMS AND TERMINATIO

10.1) The terms and conditions mentioned herein remains valid at all times driver/partner operates through the portal of LERRO CABS, or unless communicated otherwise.

10.2) PARTIES or LERRO CABS has the option to terminate this agreement by providing a prior written notice of 7 business days with/without intimating the reason of such termination.

10.3) LERRO CABS reserves the right of terminating this agreement without providing any notice in the instance of breach of any material terms and conditions mentioned herein by PARTIES.

10.4) The consequence of the termination of this agreement extends to the cancellation of registration of PARTIES with LERRO CABS and the account also being duly terminated. It means that PARTIES will no longer be considered eligible for providing services through the portal of LERRO CABS.

11. NOTICE

11.1) Any communication in the mode of notices or requests will have to be in writing. Those are to be sent by any of the following ways at the relevant address of the recipient:

11.2) When the delivery of the notice is attempted to be made by means set out under clause 11.1, such notice shall be deemed to have been delivered on the [mention the specific day] day from the date of the despatch notice.

12. RELATIONSHIP BETWEEN PARTIES

12.1) During the validity of this agreement, PARTIES will be retaining the status of an independent contractor. They and shall not be considered as an agent or employee of LERRO CABS. The provisions under this agreement shall be interpreted in such a manner so as to create the relationship of employer and employee between LERRO CABS and PARTIES, notwithstanding the purpose and circumstances. The relationship is entirely on principal-to-principal basis. Consequently, PARTIES shall not be entitled to any employee benefits which are otherwise offered by LERRO CABS to its employees. Moreover, PARTIES shall be responsible for the tax payments which are levied owing to the status of PARTIES being an independent contractor.

12.2) PARTIES do not assume or undertakes the creation of any express or implied obligation on behalf of LERRO CABS. The former does not have the required authority for the creation, modification or termination a contractual relationship(s) between LERRO CABS and any third party entity. It also does not represent or bind LERRO CABS, in any manner whatsoever. Any act committed by the PARTIES on behalf of LERRO CABS that is over and above the obligations under this agreement, will be held to be unauthorised and unlawful. The PARTIES will be personally liable for the same.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1) Any controversy, dispute or claim arising out of or relating to these terms and conditions or the interpretation, validity, termination or breach thereof, including the claims for asserting or redressing rights under the applicable laws will be amicably settled in the corporate office of LERRO CABS at its registered address through mutual consent.

13.2) This agreement shall be governed by and construed in accordance with the laws of India. Subject to clause 13.1, any claim or controversy relating to or arising out of these terms and conditions mentioned in this agreement shall be adjudicated exclusively before a competent court in Patna, India only.

13.3) In addition to above remedies, LERRO CABS remains entitled to pray for an interim injunction or restraining order or such other equitable relief as a court of competent jurisdiction may deem necessary or appropriate to restrain the PARTIES from committing any further violation of the obligations that have been set out in this agreement. These remedies are over and above any other rights and remedies reserved by LERRO CABS under law.

14. TERMS AND CONDITIONS FOR DRIVER/PARTNER AND OPERATOR

Drivers/Partners will have to abide by the following mandates:

15. GUIDELINES

Drivers/Partners will have to adhere to the following guidelines strictly, and also note that LERRO CABS maintains zero tolerance policy towards the same. You are requested to go through these guidelines in its entirety, and be conversant with it. The consequences of breach to these guidelines may involve fines and/or any other penal measures that may be decided by LERRO CABS from time to time.

15.1) Driver shall not solicit for ‘tips’ from the customer or hassle them in the start or during the ride to provide change.

15.2) The vehicle shall not be stopped by driver in order to fill fuel while the ride is continuing. No personal stops will be made by the drive in the course of the ride.

15.3) Driver shall be in proper and clean attire at all times during duty hour, and be mindful of personal hygiene.

15.4) Customers are to be greeted by driver both at pick up and drop, and the former should be helped in managing the luggage. Vehicle’s air-conditioner is to be turned on by the driver before customer sits.

15.5) Driver shall keep the Vehicle and dashboard clean.

15.6) Loud music or music through any kind of earphone device must not be played causing inconvenience to customer. Driver is advised to not engage into a personal conversation with the customer out of his own accord.

15.7) Smoking or chewing gum or any kind of masala inside the vehicle is strictly prohibited. Please do not consume any food item as well in the course of the ride.

15.8) Try to keep adequate change with you at all times so that you are able to return balance to the customer.

15.9) LERRO CABS has strict policy in terms of upholding privacy of customer information. You are not to make any fake calls or missed calls to the contact number of customer that you have received. The call should only be made to the customer to inform about the arrival of the vehicle at the pick-up point. Any unwarranted use of the contact details of the customer after the conclusion of the ride is strictly prohibited.

15.10) Drivers are advised to be well versed with the routes and the shorter route should always be taken to reach the destination. It should not be the case that he has to halt at multiple places in the course of the journey owing to lack of knowledge of the routes.

15.11) Driver should reach the pickup point ahead the pick-up time and inform the customer accordingly.

15.12) Driver should keep his mobile on switch-on mode while he is logged into the portal of LERRO CABS. Every call from the customer should be duly received and the vehicle should not deliberately be parked in no-network area.

15.13) On account of vehicle branding, the sticker of LERRO CABS should not be removed till the PARTIES transport services through our portal.

15.14) Driver shall maintain proper decorum with customers. There must not be any instance of misbehaviour with customer in the form of argument, use of abusive words, shouting etc. Please follow the instructions provided by LERRO CABS call centre.

15.15) Driver shall not use mobile phones while driving. It includes SMS, video calls, voice, MMS and downloading. However, exceptions can be made in case of emergency purposes. Please note, driver is to promptly respond to calls from customer and LERRO CABS representative.

15.16) Driver shall inform the current location of vehicle to the representatives of LERRO CABS, and also report the meter readings accurately.

15.17) Driver shall not exceed the speed limit of:

Driver will have to follow any other speed limits that may be prescribed for any road which is lower than the speed limits specified above. Please be mindful of not applying sudden breaks or taking sharp turns causing inconvenience to the customer.

15.18) While on duty hours with LERRO CABS, it is mandatory to keep driver’s license and all relevant Regional Transport Office impacting papers such as Tourist-permit, PUC, Insurance, Registration Certificate etc.

15.19) Driver should not sleep in the vehicle while performing transportation services.

15.20) Driver is not at liberty to reject the booking of a ride on his own volition in case of ride allotment, unless permitted by LERRO CABS.

15.21) Driver shall not reject a booking of ride after the acceptance of duty and his mobile phone should not be switched off under any circumstances after log-in.

15.22) If a customer leaves behind or misplaces his or her baggage in the vehicle, either the customer should be called to inform about such incidence or such baggage should be handed over in the office.

15.23) Driver shall ensure that the information that he is provided shall not be misused in any way.

15.24) All statutory documents insurance documents, vehicle registration book/card, PUC Certificate, etc. should be kept in the vehicle at all times. Please wear seat belt all the time that you are driving and be careful to obey all traffic rules and traffic signals.

15.25) Driver should ensure that shortest possible route should be taken to reach the destination. He must, in no way, take a detour to longer routes in order to increase the fare.

15.26) Consumption or intake of alcohol or narcotic substances while logged into the LERRO CABS portal is strictly prohibited. Any contravention in this regard will attract heavy fine and/or penalties apart from penal measures under applicable law.

15.27) Comfort and convenience of customer is of paramount to LERRO CABS. It is in this regard that driver should not engage in any behaviour such as being abusive, or do anything that shall make the customer uncomfortable. There should not be any instance of discrimination against any customer for any reason, including on the basis of caste, race, sex, creed, religion, nationality or disability.

15.28) Under no circumstances can the driver ask the customer to get down from the vehicle before reaching the destination even in case of any argument, or misunderstanding. If the vehicle breaks down, office should be called immediately in order to make arrangement for substitute vehicle.

15.29) You are requested to keep in mind not to engage in any activities that may negatively impact the brand image of LERRO CABS.

15.30) The vehicle should never be loaded to the manufacturer’s maximum specified weight.

15.31) Driver should not be in duty in case of any such medical condition which will impact the driving. Also, you are not pick-up any unauthorised person or load any unauthorised goods while the ride is still continuing.

(Offers)

The terms and conditions mentioned herein constitute “General Offer Terms”, and as such, have a legal effect amounting to an enforceable contract between Lerro Cabs Private Limited (hereinafter LERRO CABS) and customer availing the offer (hereinafter Customer(s)/You/Your). While you retain the option of not participating in the offer, but acceptance of the below-mentioned terms is mandatory should you seek to avail the offer. The acceptance of these terms and conditions will have to be unequivocal.

These comprise of General Offer Terms which, when accompanied with other specific terms, as framed from time to time, would encompass the entire understanding between You and LERRO CABS. These terms retain the effect of superseding any other specific offer in case a conflict arises unless otherwise mentioned.

There offer terms are mentioned hereunder.

1. The offer, along with other conditions, can be availed, and will only be held to be valid through the mobile application of LERRO CABS. It will not be inclusive of any cabs or taxis unless specifically enumerated by LERRO CABS.

2. The offers shall not be combined with any other offers, as the case may be, pursuant to the policy of LERRO CABS.

3. The third-party entities that provide services through the mobile application of LERRO CABS will bear the responsibility in terms if all claims that will arise in the course of or connected to such services being offered by such third parties to which the offer applies.

4. Customer(s) may be deemed to be ineligible for participation in this offer if they are barred at the outset from using the services of LERRO CABS while the offer period continues. LERRO CABS retain the discretionary right to prohibit customer(s) from availing the benefits of the offer, in the event of detection of any fraudulent activity so undertaken with the purpose of availing the offer benefits by using the services through the mobile application.

5. LERRO CABS dissociate itself from all such representations, warranties or conditions whether statutory, implied or express connected to the quality, merchantability fitness of the services or products through this offer or for any other purpose, as the case may be.

6. The terms of this offer are subject to force majeure events, being consistent with other terms and conditions of LERRO CABS.

7. LERRO CABS retains the discretionary right of discontinuing, denying, refusing, terminating or withdrawing the offer at any given point of time in the course of offer period without furnishing any reason or cause whatsoever. It may be exercised without serving any prior notice to the customer(s).

8. The limitations are mentioned hereunder:

8.1) Images, pictures and designs enumerated in the site of LERRO CABS, or communications sent to the customer(s), or advertisements are only representational. It may or may not bear any resemblance to the

actual services provided by the service provider through LERRO CABS. LERRO CABS will not be liable for any violation, contravention or misrepresentation.

8.2) The availability of services so offered is dependent on the service provider in a particular geographical location. Under no circumstances, LERRO CABS will be held liable for non-availability of services.

8.3) All liability in connection to the services offered and services availed, all liability vests with the service provider.

8.4) The offer/discount being offered pursuant to this program cannot be exchanged or settled in cash unless otherwise stipulated by LERRO CABS.

8.5) In the event that you suffer from any speculative, indirect, penal or consequential damages arising out of, but not limited to, loss of data, loss of use, loss of profit or income, the matter will be settled pursuant to the existing terms and conditions and on mutual consent by both the parties. The settlement may take place in any of the offices designated duly by LERRO CABS.

9. All disputes are to be settled on mutual agreement within 90 days. Failing to arrive at a settlement within the stipulated time period may lead it to be escalated to due litigation. These general offer terms along with specific offer terms will be governed by the applicable laws of India, and subject to the exclusive jurisdiction of appropriate courts in Patna, India.

(Referral Program Terms & Conditions)

These terms and conditions of Lerro Cabs are in addition to user terms. You have to acknowledge and consent to these terms and conditions in order to participate in our Referral Program. It can be considered to be a part of user terms and conditions.

Participation in the Referral Program can be a great way to receive Lerro Cabs credits, other discounts as well as earn extra money in the form of Referral Reward. These terms and conditions are administered solely by Lerro Cabs. Availing our services by both the Referrer and the Referral Recipient will be considered to be in agreeing to the terms and conditions mentioned herein. The contravention of these terms will not only prevent your further participation in any other Lerro Cabs Referral Program in future but also cause the forfeiture or retraction of credits and/or rewards earned through the program and even account deactivation.

We thank you for helping to grow Lerro Cabs community and encouraging people to avail transportation services through our application and/or site.

1. ELIGIBILITY OF REFERRER

Referrer is the person whose Referral Code has been utilised to sign up in the program.

2. ELIGIBILITY OF REFERRAL RECIPIENT

Referral Recipient is the person who signs up by using a valid Referral Code.

Please note, customer/customers, whether individually or collectively, can include both Referrer and Referral Recipient.

3. USE OF REFERRAL CODE

Any person signing up with a valid Referral Code will be provided with a Free Ride Coupon which may be considered as Referral Discount. It comprises of the value of Lerro Cabs’ Referral Program during signup. The valuation of such discount is subject to change if Lerro Cabs’ Referral Program changes in the course of the signup.

4. TERMS

4.1) Referrer will obtain the Referral Discount on the completion of the first ride by the Referral Recipient. The value of such discount will commensurate to the Referral Program of Lerro Cabs, which was active at the time of signup by Referral Recipient by utilising the Referral Code.

Please note Lerro Cabs Private Limited retains its discretionary right of issuing Referral Discount to eliminate instances of fraudulent transactions.

4.2) Referral Program and Referral Discount are only valid on the mobile application of Lerro Cabs

4.3) Referral Discounts are applicable on all the rides.

4.4) The Referral Discount obtained by using a Referral Code can be availed only once. Also, it will be applicable in the specific city determined by Lerro Cabs.

4.5) Creation of multiple customers’ account with the help of different emails or attempt to sign in from multiple devices is strictly prohibited. Any such attempt with the objective of gaining Referral Discount will be considered to be in violation of these terms and conditions.

4.6) The applicability of Referral Discount is only on the final chargeable amount. Under no circumstances will the Referral Discount availed under the Referral Program of Lerro Cabs will exceed the total billable amount. In the instance that the bill amount is less than the Referral Discount value, the Referral Discount will be fully utilised.

4.7) There will be no cash equivalent or cash exchange in terms of settlement of Referral Discount. However, Lerro Cabs reserves the discretionary right in converting the value of Referral Discount into other modes of credit, or any other instrument that it may deem fit.

4.8) The Referral Code and Referral Discount are not transferable in nature, and Referral Discount shall not be clubbed with any other program of Lerro Cabs.

4.9) Lerro Cabs reserves the discretionary right to withdraw or discontinue the Referral Discount on the occurrence of any force majeure event(s).

4.10) Lerro Cabs retains the absolute right to alter, add, modify, withdraw, vary or change any of the terms and conditions of the Referral Program at any time. The resultant terms and conditions shall be binding on all customers. Furthermore, Lerro Cabs can discontinue the Referral Program in its entirety without prior intimation or furnishing any details or reason to its customers.

4.11) Customer(s) bear the liability for any charges, cess or taxes payable to the Government or any other regulatory authority, as the case may be.

4.12) Lerro Cabs does not make any representation or warranties on the merchantability, quality, suitability or the availability of services indicative in the Referral Discount.

4.13) Customers' participation in the Referral Program is voluntary. Your acceptance of the terms and conditions mentioned herein is indicated by the continued transaction on the site or mobile application of Lerro Cabs.

4.14) On the detection of misuse or violation of the terms and conditions of the Referral Program, Lerro Cabs reserves the right to undertake revocation of the Referral Discount or suspension of the account of a customer at any time. Moreover, Lerro Cabs will investigate and review all such referral activities for the purpose of revocation of account, removal of Referral Discount, or withholding benefits or features originating out of the Referral Program owing to fraudulent, error or illegal activities.

4.15) No refund will be issued for Referral Discount in any form.

4.16) There shall be no duplication, sale or transfer of the Referral Code in any manner or be made available at public disposal for its use. Referral program of Lerro Cabs operates with the objective of rewarding our loyal and privileged customers only. You are not to share the Referral Code over any medium be it electronic, digital or print, notwithstanding any purpose. In the event of detection of any of these terms and conditions, Lerro Cabs may revoke or suspend the account of such customer(s) engaging in the activities that violate these terms.

4.17) In the event that any of these terms and conditions is found to be void, invalid or unenforceable, the same shall be struck down. The validity and enforceability of the remaining provisions will not be affected.

4.18) Any claim or dispute arising out of the Referral Program of Lerro Cabs shall be amicably settled within 90 days by mutual consultation at such offices that Lerro Cabs may designate. The escalation of such dispute shall be governed by applicable law and adjudicated exclusively before a competent court in Patna, India only.

PLEASE NOTE THAT UNDER NO EVENT WILL THE TOTAL CUMULATIVE LIABILITY OF LERRO CABS TO THE REFERRER OR REFERRAL RECIPIENT WITH RESPECT TO ANY CLAIM ARISING OUT OF OR RELATING TO THIS REFERRAL PROGRAM SHALL EXCEED INR 500/- (RUPEES _____________ ONLY)

Privacy Policy (Customer)

This Privacy Policy [hereinafter POLICY] governs various ways by which www.lerrocabs.com [Lerro Cabs Private Limited] collects, maintains, discloses and uses different information from “Customer” or “Rider” accessing www.lerrocabs.com website and/or Lerro Cabs mobile application.

This POLICY applies to all services offered by Lerro Cabs Private Limited available through www.lerrocabs.com or Lerro Cabs mobile application. We strive to protect your personal information and provide due information regarding the usage of gathered data and information.

We encourage you to review this POLICY in its entirety and keep yourself familiarised with the methods or protocol we follow concerning the various information you provided while entering into a transaction with us.

1. DEFINITIONS

1.1 Driver/Partner - The persons driving the cab for a ride will be termed both as driver and partner.

1.2 Operator - The persons registering his/her fleet of vehicles for providing ride services will be termed as an operator.

1.3 Customer/Rider - The persons availing the ride services offered by Lerro Cabs will be termed both as customer and rider.

1.4 Lerro Driver’s Hub - Various outlets where drivers or partners have to submit the necessary documents physically to be verified by designated personnel will be termed as Lerro Driver’s Hub (LDH).

1.5 Lerro Lite - Lerro Lite is the cab service offered with a seating capacity of a maximum of 4 persons.

1.6 Lerro Plus - Lerro Cabs is the cab service offered with a seating capacity of a maximum of 7 persons.

1.7 Lerro Share - Lerro Share is the cab service offered where customer can book maximum 2 seats out of total 3 seats.

1.8 Lerro Kick - Lerro Kick is a bike taxi service offered with a seating capacity of 1 person.

1.9 Lerro Auto - Lerro Auto is an auto rickshaw service offered with a seating capacity of 3 persons.

1.10 Service/Services - Service or services offered by Lerro Cabs include rides that are within the city (In-City Rides) rides from one city to another (Inter-City Rides), and rides based on hourly-packages (Rentals).

2. COLLECTED INFORMATION

2.1 Personal Identification Information Your personal identification information may be collected in a host of different ways such as while visiting or registering on our site/app, placing of the order, filling out the form, subscribing to our newsletter, responding to survey or availing other resources that may be available on our app. However, the collection of your personal identification information is only undertaken when the same has been submitted voluntarily. Users have the option of refusing to submit such information. Please note that in certain such instances, the user may be prevented from availing or engaging in some activities as hosted in our site. This information may include –

2.2 Non-Personal Identification Information

In the instances that you interact with our site, we may aggregate non-personal identification information which can include –

Please note, if you call our Lerro agents for cab service, they will book a ride for you, and content of the call may be recorded for posterity.

2.3 Information from Third Parties or Other Sources

Lerro Cabs may also procure information from third parties. When a customer logs into the account from social media such as Facebook or a Gmail email account, we may be collecting the data. If you have registered your business enterprise or corporate account with us, we may collect information about your employer or employees, as the case may be.

However, we urge you to note that we do not control the information that is procured from third parties.

2.4 Web Browser Cookies

Our site may use cookies to enhance user experience. Cookies are mainly a small file that seeks permission from the user before being placed on the hard drive of your device. The file is added only when the user agrees.

Cookies enable the web applications to provide the due response by considering the user as an individual. Our automatic data collection technologies help to keep track of online preferences and settings of users. It automatically enhances your experience while accessing the services that we extend.

We analyse the website trend and traffic, collect information about the network and device of a user, and the use of our services are taken into consideration. Your browser will store the small text files that would authenticate or recognise repeat users. The usage behaviour and aggregate data are compiled and used to track usage behaviour

The pages in the site that are used will be identified with traffic log cookies. The data gathered on the webpage traffic allows for tailoring it to meet the needs of customers. Such information will only be used for statistical purposes, and subsequently, it will be removed from the system. Please note, cookies can only use such data that you share with us, and in no way gains access to your device or any of your information.

The customer has the choice of either accepting or rejecting the cookies. You have the option of setting the web browser accordingly for refusing cookies or be given due alert when those are being sent. However, you may experience lower than optimal performance of the services over the site, if the cookie is declined to be accepted. Specific parts of the website may not function properly, and you may be prevented from making full use of the website.

3. USAGE OF COLLECTED INFORMATION

3.1 Providing and Improving Service

Lerro Cabs utilises the collected information for sending you updates, responding to the requests made and engage in other forms of communication. It is largely used to improve the services at our end, facilitation of process transactions, complying with regulatory mandates and adhering to various regulatory requirements.

Our terms and conditions can be enforced based on the information collected from you. The services that we provide requires perusal of your information. For instance, when you book your ride, your name, description and other necessary details are passed on to the driver/partner for determining your geolocation and identification purpose.

3.2 Communication

You may receive text messages, emails, phone calls or any other form of communication from Lerro Cabs in connection to providing our services, responding to the queries that have been lodged through our official contact number and mobile apps.

It will also be utilised to facilitate your communication with the driver for pick-up time, geographical location, destination etc. For customers who had registered corporate business accounts with us, will receive communication from us at intervals. We may send text messages, emails and phone calls about the status of their registered account.

We will send you any such communication that we feel is in your best interest that may include information about our services, promotion and event.

Periodic emails may be sent for reminding users to update their information. However, customers will have the option of unsubscribing from our mailing list and stop receiving any promotional or other sundry communication. The link to unsubscribe would be provided at the end of the email.

3.3 Internal Purposes

The information collected can be utilised for internal purposes of the company. For instance, to assess the online traffic to our website or managing website content among others

Such purpose may also include providing aggregate statistics about the website traffic pattern, visitors and usage of the website to third party entity. Information so provided can be subjected to analysis by third party entities to determine user interest, usage of different pages. The parties may be mandated to establish graphical, functional or informational frames to be perused by advertisers.

Lerro Cabs will only provide the aggregated data from its database or work log to third party entities for the improvement of content, ease in website navigation or usage, and general improvement of services.

3.4 Platform permission

Mobile platforms like Android and iOS that our mobile app will access can only be undertaken with your explicit content. When you are trying to use our app for the first time, you will be duly alerted for consent in accessing data. In the case of Android devices, any subsequent use will be considered as consent by the user.

3.5 Testimonials and Feedback

Any testimonial or feedback that you provide may be published on our site with the objective of further improvement in our services. We retain the right to publish any such data over our site without any prior consent from the concerned user.

Moreover, we may use such testimonials in our marketing endeavours. However, no personally identifiable information can be used in any case without explicit consent from your end.

4. PRIVACY FOR DIFFERENT TYPES OF CABS

4.1 For Lerro Lite, Plus, and Share

The information collected from you will be communicated to the driver on a need-to-know basis, and it will mostly comprise of non-personal identifiable information. Under no circumstances, can the driver ask for any information from you. This is applicable for Lerro Lite, Lerro Plus, and Lerro Share.

While availing the services of Lerro Share, your information will not be divulged to your co-passenger(s) and vice versa. In case of any breach, you are advised to reach out to our customer support, and with due diligence, punitive actions may be undertaken.

4.2 For Lerro Kick

Non-personal identifiable information and only other essential details will be provided to the driver. Geolocation, destination and route chart will be communicated to the driver. The rider is not obligated to communicate the mode of payment to the driver before initiating the ride.

4.3 For Lerro Auto

Customers do not have to share additional information to the driver apart from the information that has already been made available by the service provider.

5. SHARING COLLECTED INFORMATION WITH THIRD PARTIES

5.1 Advertising

Website of Lerro Cabs may contain ad links delivered by advertising partners. The advertising partners may set cookies for recognising your device to send the targeted online advertisement. They may be able to compile non-personal identification data of the customer. This POLICY does not cover the cookies set by advertising partners.

5.2 Google AdSense

The website may also contain Google Ads, which include the usage of DART cookie that takes into account visits of the customer to different sites all over the internet. Please note, your personal identifiable information will not be tracked by DART. You have the scope of opting out from such cookies by visiting content network privacy policy at https://policies.google.com/technologies/ads.

5.3 Third-Party Websites or Apps

Lerro Cabs may post links of third-party vendors on its mobile app and website as well as allowing them to advertise its products or services. Customers may click on the link and purchase the product or service offered by them. However, when you are leaving our app or website for the third party’s site, this POLICY will no longer be applicable.

Subsequent access, collection, usage and disclosure of data of the customer will be governed by the relevant terms and conditions of the concerned third-party vendor. The privacy policy of the third-party vendor and Lerro Cabs may be substantially dissimilar.

Lerrfo Cabs will cease to be responsible in the collection, usage and storage of your information in the event of any breach of security or privacy by such third-party vendor. Hence, it is advisable to exercise due caution and examine the privacy policy of the website.

6. ACCESS TO INFORMATION

If you want to make additions and/or deletions or review your personal or account information, please request access duly. Please note, we may have to hold on to certain information either for legitimate business purpose or as mandated by law.

Such information may be retained on account of the collection of outstanding debt on your account (if any), any fraudulent activity evidence, following up on any contravention of our Terms of Use, and protection of our rights and that of others.

7. SECURITY MEASURES

We remain committed to upholding the security of your account and information. Lerro Cabs adhere to acceptable practices of ensuring the security of collected information. Due safeguards are in place for protecting user information against misuse, loss, unauthorised access and any other alterations among others while such data is still in our control or possession.

In instances of information transmitted across the internet, standard security encryption is in place for preventing interception of information. Our security measures are activated right since the initiation of your account. You are required to create a password in order to access our services through your account. Please note, in no case, will Lerro Cab seek to know your password through any mode of unsolicited communication.

It is in your best interest that you keep a few pointers in mind while creating your password. Create passwords with the specified number of characters in length. Make it a combination of capital letters and lower cases as well as symbols and numbers. It is advisable to change your passwords periodically and never reveal it to any third party.

However, no security measure can be 100% foolproof. Lerro Cabs uses commercially reasonable safeguards for the protection of your information. Personal identifiable information should not be communicated over email or phone. Moreover, check the URL of our website for the security certificate that has been issued to us. In case of any discrepancy, or problems that you may be facing, reach out to our customer service at customer@lerrocabs.com If you detect any suspicious email that may be using the trademark of Lerro Cabs, immediately forward it to us at security@lerrocabs.com or call our corporate office at 7763800808. You may send your correspondences to 48B Ram Krishna Path, Boring Road, North Sri Krishna Puri, Patna – 800013.

Feel free to contact us at 8538910888/ 8538920888/ 8538946888, should you have some query regarding our privacy policy or about the use of your personal identification information.

8. INFORMATION COLLECTED BY DRIVERS

This POLICY is applicable only with respect to the information collected over the website or app of Lerro Cabs. Any information of the customer procured by a driver while the commencement of the ride or in the course of availing the services extended by Lerro Cabs, the company will not be liable. In other words, the liability of Lerro Cabs will extend to the information collected, stored and provided by it.

9. MODIFICATION OF INFORMATION AND ACCOUNT CANCELLATION

Customers are encouraged to keep their information updated whi0ch will facilitate smooth service. If there are material changes in your information provided previously, please ensure the amendments or resultant inaccuracies are brought to our notice. It may make the due changes either through our app or website or contact us through our official website.

Moreover, should you decide to discontinue our services, you can deactivate your account with due intimation.

10. ALTERATIONS TO PRIVACY POLICY

Lerro Cabs retains the right to update, modify or alter the terms under this privacy policy at any point of time. Users are encouraged to check this page at intervals to stay informed. In the event of changes in our privacy policy, you will be notified by way of email about the relevant information in connection to the services that we provide.

All your uses after such intimation of information will be considered to be acceptance and agreement of the due changes. Your continued usage of this site will be held to be a due agreement to the privacy policy as well as terms of our services.

11. GRIEVANCE REDRESSAL

Pursuant to the provisions of the Information Technology Act, 2000, you may contact at support@lerrocabs.com to reach out to the designated personnel for grievance redressal. You may bring to his/her notice any grievance that you may have in connection to this POLICY or the information and data collected from you.

Privacy Policy (Partner)

This Privacy Policy (hereinafter POLICY) is in the ownership of Lerro Cabs Private Limited, and to that effect, the latter retains copyright over it. It collects, stores, uses and maintains the information provided by "Operator", "Driver", and "Partner" through www.lerrocabs.com and/or Lerro Partner application.

We strive to maintain the highest standard in terms of maintaining the privacy of “Operator”, “Driver”, and “Partner” information, and to that effect, we encourage you to go through this POLICY in its entirety. “We”, “Us”, and “Our” will necessarily include Lerro Cabs.

All the information and data referred to in this POLICY are submitted by “Operator”, “Driver”, and “Partner” voluntarily. Either the operator has listed the fleet of vehicles in our site, or the driver/partner has registered the account for providing direct services.

By perusing this POLICY, it is implied that you have duly agreed with it and bound by the specific terms mentioned hereunder.

1. DEFINITIONS

1.1 Driver/Partner - The persons driving the cab for a ride will be termed both as driver and partner.

1.2 Operator - The persons registering his/her fleet of vehicles for providing ride services will be termed as an operator.

1.3 Customer/Rider - The persons availing the ride services offered by Lerro Cabs will be termed both as customer and rider.

1.4 Lerro Driver’s Hub - Various outlets where drivers or partners have to submit the necessary documents physically to be verified by designated personnel will be termed as Lerro Driver’s Hub (LDH).

1.5 Lerro Lite - Lerro Lite is the cab service offered with a seating capacity of a maximum of 4 persons.

1.6 Lerro Plus - Lerro Cabs is the cab service offered with a seating capacity of a maximum of 7 persons.

1.7 Lerro Share - Lerro Share is the cab service offered where customer can book maximum 2 seats out of total 3 seats.

1.8 Lerro Kick - Lerro Kick is a bike taxi service offered with a seating capacity of 1 person.

1.9 Lerro Auto - Lerro Auto is an autorickshaw service offered with a seating capacity of 3 persons.

1.10 Service/Services - Service or services offered by Lerro Cabs include rides that are within the city (In-City Rides) rides from one city to another (Inter-City Rides), and rides based on hourly-packages (Rentals).

2. COLLECTED INFORMATION

2.1 Personal Identification Information

This information collected from drivers/partners are for the purpose of identification and include the following:

The information is collected only when submitted voluntarily by driver/partner. You may choose not to provide the information even when indicated to be mandatory. However, you would be prevented from using such part of the site, or feature, or service.

2.2 Non-Personal Identification Information

The non-personal identification information of driver/partner of Lerro Cabs includes the following:

2.3 Information from Third Parties or Other Sources

Information may be procured from third parties by Lerro Cabs on driver/partner. When a driver/partner accesses their account from social media such as Facebook or a Gmail email account, we may be collecting the data. However, we do not retain control over the information that is collected from third parties.

Similarly, some third-party servers may be hosted on our site for collection of driver/partners' activity by way of web analytics, web beacons or cookies. Such information is maintained separately as opposed to your collected personal information. It will have no connection with the identification of your account.

Web analytics are mainly the services provided by third parties with respect to a website, and Lerro Cabs may peruse such services to identify issues related to usability, which in turn, would facilitate user experience. Such service will not use any information which has been voluntarily provided by the driver/partner. Web analytics will neither be used to track user browsing habits or for the identification of driver/partner account.

Web beacons are primarily graphic image files which can be found embedded within a web page which provides information collected from the browser of the user. It will help Lerro Cab to monitor and determine the number of users accessing its website. Such data will enable the selection of advertisers and sponsors.

2.4 Web Browser Cookies

Website of Lerro Cab may use cookies for facilitating the experience of driver/partner while accessing the site.

Cookies are mainly a small file that seeks permission from the user before being placed on the hard drive of your device. The addition of cookies only takes place with due consent from the user. When those are embedded, users will be recognised as specific individuals. The automated data collection technologies will monitor the settings and online preferences of driver/partner, which in turn, will your experience while accessing the site.

The web cookies will help Lerro Cabs to analyse the website trend and traffic, collect information about the network and device of a user, and the use of our services are taken into consideration. Your browser will store the small text files that would authenticate or recognise repeat users. The usage behaviour and aggregate data are compiled and used to track usage behaviour.

The pages in the site that are used will be identified with traffic log cookies. The data gathered on the webpage traffic allows for tailoring it to meet the queries and requirements of driver/partner. Such information will only be used for statistical purposes, and subsequently, it will be removed from the system. Please note, cookies can only use such data that you share with us, and in no way gains access to your device or any of your information.

A driver/partner retains full right to either accept or reject the web cookies. You may set the web browser accordingly for refusing cookies or be given due alert when those are being sent. However, you may experience lower than optimal performance of the services over the site, if the cookie is declined to be accepted. Specific parts of the website may not function properly, and you may be prevented from making full use of the website.

3. USAGE OF COLLECTED INFORMATION

3.1 Improvement of Service

Lerro Cabs utilises the collected information for facilitating the usage of the site by driver/partner and enable you to provide transport services to customers/riders. We may send you updates, responding to the requests made and engage in other forms of communication to respond to enquiries and fulfil your requests. It is largely used to improve the services at our end, facilitation of process transactions, complying with regulatory mandates and adhering to various regulatory requirements.

Our terms and conditions can be enforced based on the information collected from you. The services that we provide requires perusal of your information. For instance, your personal information will be used for background verification that may include police verification and court record verification.

Lerro Cabs may share information with third-party entities for the facilitation of certain value-added services to driver/partner. Your personal information may also be shared for undertaking market research, determining and customising service offerings, initiating feedback mechanism and improvement in overall services.

3.2 Internal Purposes

The information collected can be utilised for internal purposes of Lerro Cabs. For instance, to assess the online traffic to our website or managing website content, among others. It would help in conducting internal reviews and also data analysis.

It may also include arriving at aggregate statistics about the website traffic pattern, visitors and usage of the website to third party entity. Information so provided can be subjected to analysis by third party entities to determine user interest, usage of different pages. Moreover, the aggregate data may be handed over to statutory bodies, regulatory bodies, governmental agencies or to a judicial body for scrutiny.

The information can be utilised by Lerro Cabs for identification or detection and protection against fraud, error or other criminal activity along with enforcement of its terms and conditions.

The identification and usage of the IP address of driver/partner will help in the diagnosis of the various problems in the server and administration of the website. The aggregate data will also help in complying with regulations relating to financial services as well as retention of financial transaction and information. Such information will also enable the improvement of internal customer training in Lerro Cabs.

3.3 Communication

Driver/Partner may receive phone calls and text messages, and emails in the registered phone number and email address, respectively. You may also be the recipient of system-generated transactional emails which may include notification of password changes, notification of transfer of payments and confirmation among others. Lerro Cabs will also respond to queries that have been lodged through official contact number and mobile application

It will also be utilised for communication purpose between driver/partner and customer/rider with respect to location, pick-up time, destination etc. For operators who have registered their business accounts with us, will receive communication from us at intervals. We may send text messages, emails and phone calls about transactions as well as various updates.

Periodic emails may be sent by Lerro Cabs to remind driver/partner to update their information or changes made in this POLICY. Lerro Cabs may send you any such communication that we feel is in your best interest that may include information about our services, promotion and event. However, driver/partner will have the option of unsubscribing from the mailing list and restrict promotional or other sundry emails and messages from our end. You can find the link to unsubscribe mentioned at the end of the email.

By the perusing this POLICY, you are expressly consenting to receive communications from Lerro Cabs on your registered contact number and email id. You duly agree that communication for our end will not be considered to be unsolicited communication, spam, or in contravention to your registration on the 'Do Not Call' registry.

4. PRIVACY FOR DIFFERENT TYPES OF CABS

4.1 For Lerro Lite, Plus, and Share The customers/riders of Lerro Lite, Lerro Plus, and Lerro Share will only be provided with driver/partner name, phone number and photo, for identification. Under no circumstances, driver/partner is obligated to divulge any more information than the stipulated ones.

4.2 For Lerro Kick The customer/rider of Lerro Kick will only be provided with driver/partner name, phone number and photo, for identification, along with geolocation. Driver/partner is under no obligation to answer any further enquiry, for instance, route of his/her subsequent trip.

4.3 For Lerro Auto The customers/riders of Lerro Auto will only be provided with driver/partner name, phone number and photo, for identification, along with geolocation. Driver/partner is under no obligation to answer any further enquiry, for instance, details about co-passengers and their destination.

5. SHARING COLLECTED INFORMATION WITH THIRD PARTIES

Lerro Cabs may post links of third-party vendors on its mobile application and website as well as allowing them to advertise its products or services. Such links will be provided for the convenience of the driver/partner. However, it will be in no way indicative of the association of those sites with Lerro Cabs. Driver/Partner may click on the link and avail the services offered by them.

Please note, when you are leaving our mobile application or website for the third party’s site, this POLICY will no longer be applicable. Those sites will have their own privacy policies and terms of use, and Lerro Cabs do not guarantee the reliability, content, security or trustworthiness of those sites. Subsequent access, collection, usage and disclosure of data of driver/partner will be governed by the relevant terms and conditions of the concerned third-party vendor.

Lerrfo Cabs will cease to be responsible in the collection, usage and storage of your information in the event of any breach of security or privacy by such third-party vendor. Hence, it is advisable to exercise due caution and examine the privacy policy of the website. It is possible that there may be specific features on our site which could be hosted by third parties. Interaction of driver/partner with those features will be covered by the policy of such third-party vendors. Lerro Cabs will not be held liable for any resultant damage, loss, expense or claim from the interaction of third party sites and features.

6. DISCLOSURE OF INFORMATION

Pursuant to the terms of this POLICY, driver/partner consents to the collection, storage, use, transfer and disclosure of the provided information. Lerro Cabs may disclose such information to affiliates, consultants, agent, business partners, subsidiaries, associates, and investors, among others. The sharing of information will be pursuant to the law of the land as well as contractual terms.

Moreover, your information may also be disclosed to statutory bodies, law enforcement agencies, regulatory bodies or court of law if we are mandated by law to do so. It can also be used in aggregate form for determining site usage, framing marketing strategies and developing business plan among etc. However, in such cases, individual users will not be identified separately.

7. RETENTION OF DATA

Even with the termination of services, and the blocking of driver/partner account, the collected information will remain in Lerro Cabs. Please note, we will neither sell your information to third party entities nor disclose your security or personal detail through email or another form of communication. If you receive any message, email, phone call or any other forms of communication requesting to share your financial/security/personal information, please be alert to not to respond to such requests. It is advised that you delete such requests immediately.

Please remain aware about “Phishing” attempts wherein your personal details and financial account details may be stolen by way of fake emails. Such fake emails may lead driver/partner to counterfeit websites where sensitive financial and personal details may be tricked out. Lerro Cabs will not be liable for any damage or loss caused to driver/partner in such instances.

8. SECURITY MEASURES

Lerro Cabs strives to maintain the security, integrity and privacy of the information or data provided by you. We have put in place standard encryption software to protect your information against unauthorised access, modification or disclosure. To ensure the stringency of security measures, Lerro Cabs retain the right to undertake a security review for the verification of driver/partner identity. We may block your account in the event of lack of response from your end with respect to due response on security request. Lerro Cabs will not be held liable in the instances of a security breach where third party entities may get hold of personal information provided you or for the authenticity of the information provided to us by driver/partner or operator.

For any loss, damage or misuse of your information resulting from a Force Majeure incident, Lerro Cabs will not be held liable. A Force Majeure incident or event includes any such instances which are beyond reasonable human control, which may involve, flood, fire, explosion, strike, industrial action, riot, Act of God, war, acts of government etc., breach of encryption and crash etc. It is advised that you keep a few essentials in mind while creating your password, for accessing your account. Create passwords with the specified number of characters in length. Make it a combination of capital letters and lower cases as well as symbols and numbers. It is better to change your passwords periodically and never reveal it to any third party. Please note, in no case, will Lerro Cab seek to know your password through any mode of unsolicited communication.

Your personal information should not be communicated over email or phone. Moreover, check the URL of our website for the security certificate that has been issued to us. In case of any discrepancy, or problems that you may be facing, reach out to security@lerrocabs.com or support@lerrocabs.com. You may also call our corporate office at 7763800808. Feel free to write to us at driver@lerrocabs.com or call our helpline numbers – 8538910888, 8538920888, 8538946888.

9. MODIFICATION OF INFORMATION AND ACCOUNT CANCELLATION

Drivers are advised to ensure that the information that they have provided to Lerro Cabs are up to date, which will help in proper collaboration. In case of major changes to your submitted information or data takes place, Lerro Cabs should be intimated duly. Modification of information can be undertaken by sending an email to the designated address or through the mobile application as well. You are advised to ensure that no inconsistencies or discrepancies take place while updating your information. In such instance, Lerro Cabs may take necessary steps to terminate your access to your account.

If you seek to deactivate your account with us, you can communicate the same through the official email address, and the correspondence should necessarily contain your personal identifiable information. Please note, even after cancellation of your account, Lerro Cabs will store the information of data provided by you in order to meet the relevant legal and regulatory obligations. It is only that the account of the driver will be blocked, but the data will remain secured with us.

You can reach out to driver@lerrocabs.com or support@lerrocabs.com for ant of the above-mentioned purpose. Alternatively, you can also contact us through our helpline numbers – 8538910888/8538920888/8538946888.

You may send your correspondences to 48 B Ram Krishna Path, Boring Road, North Sri Krishna Puri, Patna, Bihar Pincode: 800013. Drivers may also contact us at our corporate office number – 7763800808.

10. ALTERATIONS TO PRIVACY POLICY

Lerro Cabs retains the right to modify, add/remove material clauses under this POLICY without any prior intimation to the driver. It may subsequently provide notification as to the changes made in the POLICY. Any such alterations would be considered to have been put into effect as and when posted on this website.

Please note, any amendment to this POLICY would be effective immediately, and all the concerned parties will be bound by such revised terms. It is advisable to check for amendments or revision in this POLICY from time to time. Your continued access of the website or mobile application will be considered as due acceptance of the revised terms.

In the instance of disagreement with the amendments/revision of the terms under this POLICY, you are to refrain from further accessing the site or the mobile application.

11. GRIEVANCE REDRESSAL

You are encouraged to communicate to us any issue or problem that you may be facing or any complaints or grievance in connection to the website or its content, mobile application or its content, or terms under this POLICY. You may reach out to us at driver@lerrocabs.com (for driver-specific information) or support@lerrocabs.com (for general grievance) as mentioned in this website.

12. DISPUTE RESOLUTION AND GOVERNING LAW

This POLICY is governed by and interpreted according to relevant Indian law. Any dispute that arises with respect to the above-mentioned terms will be adjudicated solely in a competent court in Patna, India or settled by way means of alternative dispute resolution.